Due to the particularity of the Mercari website, once Mercari purchases are signed by the Japanese logistics center. Mercari sellers will ask to give an evaluation. If it is impossible to immediately respond, the seller will give negative comments on the account, which will affect your future purchase on Mercari, please kindly take note.
Therefore, after the Japanese logistics center confirms well received the item, the staff will directly give the seller an evaluation.
If individual requires photo shooting to inspect the item, please contact our customer service for related operation and quotation.
If purchasing virtual goods at Mercari, sellers will generally ask an evaluation within hours after issuing the virtual code. After we notify individual virtual code, please reply within four hours to verify that the code is normal and operable. No reply within four hours, we will respond to the seller.
**All Mercari Shopping, Hoyoyo will try its best to assist individual to communicate with Mercari sellers. Once you placed orders with us to order Mercari web products, you have agreed and clearly understood the purchasing process and risks related to this website.
**Before / after Mercari or Fril order cancelled, there is 1% possibility that the seller may cancel the first bidder record and offer the transaction to the second offered. In this case, when the final bid end and the item winner falls on your account, customers has obligation to the transaction and responsible for the price of the goods.
**All customers are required to process the order questions through the following steps. This site will only give priority to orders with earlier payment and order number.
Purchasing Steps (Computer)
1. Press "Mercari Purchase" Button
2. There two ways to do searching:
a) You may search items on search bar by Keywords
b) Finding items from Categories
3. Press "Buy via Hoyoyo back to Hong Kong"
4. Please remark:
a) size & colors if any, or
b) you may fill in questions for seller or
c ) the price that you want to offer
Please kindly follow the steps to saves time, and your questions will be clearly and will ne handled efficiently.
Purchasing Steps (Mobile)
Step 1.� Login > Add Order
Step 2. Choose "Japan Online Shopping" and fill in order website link.
In principle, our website will not accept any request of cancellation and return after orders have been finished in the following cases :
1. the description of the goods is different from that of the seller, cancellation of orders and return of goods cannot be accepted. Due to our company's inspection of the goods is unable to identify the authenticity of the valuable brand goods. Therefore, when the valuable brand goods purchased on behalf of others are fake goods or similar goods, it is also unable to accept the return and exchange of goods and provide any compensation.
2. When electronic products fail to operate normally. Because our company cannot confirm whether the electronic products can operate normally or not. Therefore, when the winning or purchasing electronic products cannot operate, we will also will not be responsible for the compensation.
3. As the goods on mercari are second-hand goods sold by individual sellers, Hoyoyo can't guarantee the goods for you. Please understand. our company not make any commitment to the possible missing parts and other problems, nor provide aftersale solutions for such situations. Please considerate carefully on the basis of realizing this risk when you placing orders. Thank you for choosing Hoyoyo , wish you have an enjoyable shopping experience .e the goods for you. Please understand. our company not make any commitment to the possible missing parts and other problems, nor provide aftersale solutions for such situations. Please considerate carefully on the basis of realizing this risk when you placing orders.
Thank you for choosing Hoyoyo , wish you have an enjoyable shopping experience .