Pick-up Centers

  1. How many pick up spots can I choose?
    Hoyoyo Kwun Tong, Kar Kar Mong Kok,Kar Kar Wan Chai & Kar Kar Kwai Chung

  2. What’s the office hours for those pick up centers?
    Hoyoyo Kwun Tong:
    Monday to Friday: 11:00 - 19:00 (Pick up after 19:00 please make reservation in advance); Saturday: 14:00 - 17:30 (Pick up after 17:30 please make reservation in advance)  
    Closed on Sundays and public holidays

    Kar Kar Mongkok:
    Monday to Saturday: 11:00 to 19:30; Sunday: 13:00 to 17:30
    Closed on public holidays

    Kar Kar Wan Chai:
    Monday to Saturday: 11:00 to 19:30;
    Closed on Sundays and public holidays

    Kar Kar Kwai Chung:
    Monday to Friday 09:00 to 18:00 (Lunch hour: 12: 00-13: 00) Saturday 09:00 to 13:00 Closed on Sundays and public holidays

    Details information and maps

  3. How to get to Kwun Tong Pick Up Center?
    Exit at APM Kwun Tong MTR station, go straight when you see “Cova” - the Chocolate shop, please go down via elevator at left hand side. Go through Entrepot Centre, go down to the street, then turn right and walk straight along Chun Yip Street you will spot out Cantake Factory Building at Wai Yip Street.

  4. How to reach to Kar Kar Pick up spots?
    Details and location can refer their home page: http://karkar.com.hk/index.php/zh/contact-us

  5. Is sea freight only pick up at Kwun Tong Centre? And why?
    Yes, as Kar Kar pick up spots only provide storage for small-medium parcels, so large items must be ship to Hoyoyo center only.

  6. I use Hoyoyo sea freight, but I don’t want to pick up by myself, can Hoyoyo provide Door-to-door delivery for me?
    Hoyoyo can arrange for you, but the local shipping costs will not included when the time you checked out, and the quotation will send to you when items arrived Hong Kong.

    ** If clients have their own courier connection, you are allowed to ask a familiar logistics company to pick up and arrange delivery for you. But courier information must be provided to Hoyoyo customer service in advance for easy arrangement. **

When must I pick up the goods after receiving SMS / email about items arrived at pick up center?
Individual received the arrival notification, the storage fee can be waived for 15 days which start counting from the day you received sms. After 3 days and items not being picked up, Hoyoyo will charge storage fee HKD 5 / day for each parcel.

If parcels has been stored for more than 90 days, it will be treated as individual agreed to abandon the goods. Hoyoyo has no obligation to further notice, and company has the right to handle goods, our company will not be held liable for any compensation from this case.