Hoyoyo - Your Japan Proxy Purchasing Assistant

All the deliveries will be delayed due to the high traffic of courier service with the Japan post office.
Same goes to all HOYOYO members will be facing delays in receiving goods.
Sorry for any inconvenience caused, Thank you!

Starting from September 1, 2022, HOYOYO will only charge the international logistics freight from Japan to Hong Kong, and the freight does not include the freight of Hong Kong SF Express.

Japan Economy Air Freight + Hong Kong SF Express Freight Collect Local Shipping Process:

1. Customers choose "Air + SF Freight Collect" on the HOYOYO website
(hoyoyo only charges shipping from Japan to Hong Kong)

2. After the package arrives in Hong Kong, HOYOYO will deliver the package to the guest's Hong Kong address by SF Express (guests need to pay the local SF freight in Hong Kong)

Terms - Applicable to SF Express Hong Kong local delivery
Shipping Fees and Payments: All Hong Kong local shipping orders are collect on delivery.

Shipping Service Provider: Hong Kong local orders will be shipped by SF Express.

Shipping Arrangement: All items will be dispatched within 5 working days after arriving in Hong Kong.

Shipping Time: Usually local shipping takes about 2-4 business days (depending on the shipping carrier).


Package Tracking:

The online tracking number will be uploaded on the order history page in the website account to track the shipment status of the package after it has been posted.


During the delivery of the package, if the recipient fails to collect the package within the delivery period, SF Express may return it to us, and the customer of the package sent for the second time needs to pay the shipping fee again.

The Company reserves the right (but has no obligation) to edit or otherwise make changes to this website and any information contained in it at its sole and absolute discretion without notice

Dear Hoyoyo member

July2 ， July16 ， July30

August 8 ， August 13， August 27

September10 ， September 24

October 8， October 22

November 5， November 19

December 3， December 17 ， December 31

Kwun Tong store are close

Online orders: All online orders are operated as usual during the break, and the Japanese warehouse is functioning normally.

The customer service did not respond to the inquiry immediately during the above-mentioned timeout period. The customer can e-mail the relevant product information to: [email protected] / [email protected], the customer service will receive the e-mail as soon as possible. Replying to the inquiry, I hope you will understand the inconvenience.

Thank you for your support of HOYOYO