Hoyoyo Solemn Declaration


Hoyoyo Solemn Declaration






Due to the rapid increase in orders, our customer service has not been able to answer all the questions about purchasing/transportation/ordering process one by one, resulting in scorn and communication understanding differences. Hoyoyo deeply apologize and hopes this announcement to declare our services to all members. We hope that all individuals can take the time to read the service objectives, processes and all the terms and conditions of our site to shorten the time of communication.


<<**WE strongly suggest tracking service to be applied on the item's value which is 5000 JPY or above. We recommends that customers to pick this service if goods worth 5,000 yen or more.>>>


**Please add this notice to your Bookmark if necessary so that you can read it later.


Quick search of this site:

Hoyoyo Charges & Order Processes
Japan Yahoo Auction processes
Japan Yahoo Bid Adjust steps
Rakuten purchasing process
Mercari purchasing process and must read attentions
Otamart purchasing steps
Amazon purchasing process
Other Japanese website purchasing instructions
**Members must read the terms before purchasing
International Logistics Fees and efficiency inquiry
Top up and payment options
Site Terms of Service

Privacy policy


If you cannot find your questions from quick search, you can contact our customer service via Whatsapp or Facebook Messenger for assistance. Thank you.


All dearest members, please remember that Hoyoyo is a intermediary between members, third-party seller in Japan and Japanese transportation company. This site does not sell, produce, manufacture, represent and import goods to all members.

The logistics plan selected by the members of this site is the service of the third-party logistics company. This site only delivers goods according to the mailing service selected by the individual.

**All successful purchased orders cannot be cancelled under any circumstances. If individual strongly insist cancellation, Hoyoyo only settle with appropriate discretionary. **

Hoyoyo online customer service is your assistant to help individual more familiar with the processes of the site. Individual is responsible for tracking order and logistics status before and after the order placement. The final order & logistic decision-making is in the hands of the individual. Hoyoyo customer service is the role to assist and provide the estimated amount and timeliness. If the final transportation method chosen by the customer is different from our customer service's quotation, cost and timeliness will be adjusted.

In case of any dispute, the content of the website (Chinese version) shall prevail.





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